Shipping policy

Thank you for shopping with WARMPUFF. We ship orders to customers in the United States, Canada, Australia, and the United Kingdom.

Our products are fulfilled through trusted international suppliers and shipping partners, with orders delivered directly to your shipping address.

Please review the shipping information below before placing your order.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.

During peak shopping periods, holidays, promotional events, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations & Estimated Delivery Times

We currently offer shipping to the following destinations:

Destination Estimated Standard Delivery
United States 7–15 business days
Canada 7–15 business days
Australia 10–20 business days
United Kingdom 10–20 business days

Important: Delivery times are estimates and are not guaranteed. They refer to the estimated transit period after dispatch and do not include order processing time.

Actual delivery times may vary depending on the shipping method, destination, customs clearance, local delivery services, weather conditions, public holidays, and other circumstances beyond our control.

Some orders may arrive earlier, while others may require additional time. Please allow for possible delays when placing your order.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping or a promotional shipping offer is available for your order, the applicable terms will be shown on our website or at checkout.

Tracking Information

Once your order has been dispatched, we will provide tracking information when available.

Please allow 3–7 business days after dispatch for tracking information to become active or show its first meaningful update. Some international shipments may take longer to display movement while being transferred between carriers or undergoing customs processing.

You can use the tracking details provided in your shipping confirmation email to follow your shipment.

Shipping Delays

We work with our suppliers and shipping partners to deliver orders as efficiently as possible. However, international shipments may occasionally experience delays due to:

  • Customs inspections or clearance procedures

  • International or local carrier delays

  • Weather conditions or transportation disruptions

  • Public holidays and peak shopping periods

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Other circumstances beyond our reasonable control

If your shipment is delayed, please check your tracking information first. If the tracking information has not updated for an extended period or your package appears to be delayed, contact us so we can help investigate.

Customs, Duties & Taxes

Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Any applicable charges will be handled in accordance with the terms displayed at checkout and applicable law. Where such charges are not included in the purchase price or shipping fees, the customer may be responsible for paying them upon import or delivery.

Customs processing may also affect the delivery time of your order.

Incorrect Shipping Address

Please ensure that your shipping address, including your full name, street address, postal code, and contact details, is accurate before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to correct the address before your order is dispatched, but changes cannot be guaranteed once processing has begun.

After an order has been shipped, we may be unable to change the delivery address.

Additional shipping charges or other costs may apply if a shipment must be redirected or reshipped due to incorrect information provided at checkout, subject to applicable law.

Lost, Missing or Undelivered Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with your local carrier where appropriate.

If your package has not arrived within the estimated delivery window, please contact us with your order number and tracking information. We will work with our shipping partners to investigate the shipment and determine the appropriate next steps.

Any resolution will depend on the circumstances of the shipment and your applicable consumer rights.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number along with clear photographs showing the issue. Where applicable, please also include photographs of the product packaging and shipping label.

This evidence helps us assess the issue and determine an appropriate resolution.

Depending on the circumstances, we may arrange a return, replacement, refund, or another appropriate solution. Please do not return any item before receiving instructions from our customer support team.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests before an order has been processed or dispatched. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped.

If your order has already been dispatched, please contact us for assistance with the available options under our Return and Refund Policy.

Contact Us

If you have any questions about shipping, tracking, or the status of your order, please contact us through the contact information provided on our website.

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing WARM PUFF. We appreciate your business and will do our best to provide a smooth and reliable shopping experience.